NINA'S


Shipping & Returns


Shipping Information

For deliveries in Finland: Orders confirmed before 11am (EET) will be shipped the same day. Orders confirmed after 11am will be shipped on the following business day. The delivery will be on the next business day.

For European deliveries:  Orders confirmed before 4pm (EET) will be shipped the same day. The delivery will be on the next business day. 

For the rest of the world deliveries: Delivery will take up to 1-7 days depending on the destination of delivery.

 

Shipping costs:

Domestic (Finland)

Posti Economy 1-2 days — 9€ flat rate ( post office delivery)
Posti Express next day — 20€ flat rate ( by 2pm to the door delivery)

International
DHL Express Europe – 20€ flat rate

DHL Express Rest of the world – 30€ flat rate

More information on shipping www.posti.fi, www.dhl.com

Countries we ship to:

Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom and United States of America.

Returns & Exchanges

During 14 days following the delivery of your order you may request an exchange or refund of your item(s). The item(s) must be returned in unused condition. Returns will only be accepted if labels, security tags, and original packaging, are fully intact: Shoes must be returned in their original box, which should be intact since we regard the box as a part of the product. Bags should be returned in their original dust bag, which must remain intact since we regard also the dustbag as a part of the product.

If the required conditions comply, we will refund the cost of the product.

Exchanges and returns must be returned through Posti or DHL return service to ensure they are protected and insured during transit. You can also return order to our store at Bulevardi 13 Helsinki. Please include our return/exchange form with your return. Shipping charges on returned merchandise are free of charge. The cost of the original shipping will be deducted from the refund. Refund for returned item will be made once the product has returned, to the original purchaser’s credit card. Please note it can take up to 10 business days before the amount is in your account, depending on your bank or credit card issuer.

If you wish to exchange your item(s), contact us and request an exchange.

Important information for exchange or return from countries outside of EU: Please save the return tracking number to be able to claim the sales tax and the customs duty

Return address:

Nina's
Bulevardi 13
00120 Helsinki

Finland